Volvo PH provides premium car care services through its Online Concierge

June 2, 2020

Volvo Philippines recently launched its Online Concierge service. It is the first client-focused service platform launched in the country to respond to the car care needs of local Volvo car owners.

Volvo Concierge is a one-stop-shop that answers queries related to sales and after-sales concerns of Volvo owners. Through Volvo Concierge, online technical assistance is also extended to those who need it by providing pertinent information. A schedule is also provided so the necessary car service may be carried out right after the ECQ is lifted and as soon as it is safe to do so.

 Volvo Concierge also makes it possible for customers to buy a new Volvo in the comforts of their own home. While staying at home and social distancing are still largely encouraged, transportation remains to be an essential vehicle to conduct daily affairs. Those who want to purchase a vehicle may do so through the Volvo Concierge online sales service.

Using Volvo’s online sales tools and video conferencing applications, a customer will be guided through the entire process with their own dedicated Volvo concierge. Delivery of their chosen Volvo may also be arranged as soon as ECQ restrictions are lifted.

If and when the COVID-19 quarantine will be lifted, Volvo Philippines will continue to practice all the precautions needed to provide utmost service with safety in mind for its workforce and clients. Health and safety guidelines will strictly be implemented. This will relate to both facilities and cars. Temperature checks, visual cues for social distancing, protective shields in customer touch points, and stringent sanitation procedures especially in transaction zones will be in place.

All cars that come in for servicing will also receive complimentary sanitation and disinfection with special attention to high-touch surfaces such as door handles, steering wheel, gear shifters, buttons, knobs, and switches. This FREE vehicle disinfection is conducted to ensure the highest level of safety for both clients and Volvo personnel.

24/7 roadside assistance is also available. Towing and service personnel will be in protective suits to ensure safety. Furthermore, clients whose vehicle warranties have expired during the pandemic are still eligible.

Volvo Concierge may be accessed through Facebook page Volvo Cars Philippines, mobile numbers at +63 917 623 6366 (for sales) or at +63 922 859 3216 (for service), email at or website at

About the Author

Randolph de Leon
Randy is a person with disability (PWD), a partially-blinded person with only his left eye functioning. Since childhood, the automobile has always been his passion, and is able to express it through photography and most recently, through writing as well. Outside the motoring beat, Randy spends time manning the media aspect of his business which he co-founded with his sister/college classmate. It's called Dragonlight Wellness and Solutions, a multi-business venture centering on improving peoples' lives through earning.