Award-winning customer service. HARI S-AVP for After-Sales Service Operations (4th from left) Richard Gapasin received the prestigious Excellent Customer Service Achievement award for the passenger cars segment from HMC EVP & COO for International Operations Division Byung Kwon Rhim (rightmost) at the Global Customer Service Innovation Seminar held from July 4 to 6, 2017, in Seoul, Korea.
It’s no secret that selling products, such as automobiles, is only half of the equation. Sure, you can have a great product. But if after-sales service is crappy, then chances are that your offerings will eventually be overlooked and forgotten.
Hyundai Asia Resources Inc (HARI) knows this all too well as it puts its energy not just into selling world-class vehicles but likewise ensuring that it offers the proper support to its customers. These efforts were recently recognized, as HARI received two prestigious awards from mother company Hyundai Motor Company of South Korea.
First up was the Excellent Customer Service Achievement award for passenger cars, which was bestowed on HARI during the Global Customer Service Innovation seminar held in Seoul, South Korea. Not only was this a treat in itself, but it saw HARI topping a roster of some 47 other countries who were part of the summit.
As if this wasn’t enough, HARI also bagged the prestigious Service Excellence Award for Best Service Cooperation for its Light Commercial Vehicle division. Such an honor is given to companies who have satisfied the most number of customers and have come up with outstanding after-sales service programs.
These awards come at the heels of an equally successful first half of 2017. HARI’s sales are up, reaching record numbers. Then there is the Global Distributor of the Year 2016 title If only for these feats, it looks like 2017 will be HARI’s banner year.