(Left) Mr. Jonathan Dela Peña, Manager for Customer Relations, Relation Management and Corporate Affairs, TCCCI; (Fourth from left) Mr. Rommel Ramos, Area Aftersales Leader, General Motors International; (Fifth from left) Mr. Richard Almudin, Assistant Manager for Field Service for National Aftersales Services, TCCCI; (Seventh from left) Ms. Rose M. Dimalanta, Senior Vice President for National Aftersales Services, TCCCI; (Eighth from left) Atty. Alberto B. Arcilla, President and CEO, TCCCI; (Ninth from left) Ms. Leah R. Avante, Vice President and Director for National Sales Services, TCCCI; (Eleventh from left) Mr. Anatolio Enderez, Sales Leader, General Motors International; (Twelfth from left) Mr. Joseph Borromeo, First Assistant Vice President for Product Development and Distribution Services, TCCCI; (Thirteenth from left) Mr. Lemuel Lapascua, First Assistant Vice President for Technical / Field Service for National Aftersales Services, TCCCI; Flanked by Chevrolet National Skillsfest Participants.
It was a day of testing skills and knowledge about everything Chevrolet. Yet the Annual Chevrolet Skillssfest, held last March 2 at Don Bosco Technical Institute in Makati, was more than just a competition. It was a venue where dealer representatives gained knowledge and a new understanding of sales and after-sales service.
With some 34 participants from the 27 dealers from around the country, the Annual Chevrolet Skillsfest pitted both sales personnel and service technicians against each other in their respective categories. The sales representatives and managers, for instance, got a chance to show their stuff via six-point vehicle walkaround that demonstrated the various features of vehicles like the Trailblazer, Colorado High Country Storm, and Spark.
After the sales methodology station, it was the after-sales team’s turn to go thru the various stations of the after-sales methodology. Here, engine and chassis systems were evaluated, which showed off how much these men and women knew about the different components and the like. Role-playing also gave them the opportunity to show off how they would fare in dealing with customers, as well as troubleshooting different problems.
In the end, the following emerged victorious in their respective categories:
SALES CONSULTANTS:
- Maribel Pilapil – Chevrolet Batangas
- Bob Ello – Chevrolet Commonwealth
- Loreto Baranda – Chevrolet Makati
GROUP RETAIL MANAGERS:
- Ramilo Timpad – Chevrolet Cagayan de Oro
- Rex Impuesto – Chevrolet Makati
GENERAL SALES MANAGERS:
- Detmar Pfleider – Chevrolet Bacolod
- Stepfanie Wong – Chevrolet Iloilo
- Roex Pestano – Chevrolet Makati
SERVICE ADVISORS:
- Jenalene Rodriguez – Chevrolet Pasig
- Candice Christine Aquino – Chevrolet North Edsa
- Omar Manalang – Chevrolet Tarlac
SERVICE TECHNICIANS:
- Alminio Lagahit – Chevrolet Cebu
- Carlo Manalo – Chevrolet Greenhills
- Jovanie Camara – Chevrolet Makati
PARTS CONSULTANTS:
- Rony Boy Santelices – Chevrolet Greenhills
- Jenelyn Dabuco – Chevrolet Cebu
- Aminah Manimtim – Chevrolet Sta. Rosa
But wait, there’s more. The overall champions will be announced in the Chevrolet Grandmasters, which will be held this May. Stay tuned for it.
