Maxus PH dealerships to adapt “new normal” ways, will reopen once ECQ is lifted

May 5, 2020

The onslaught of the Corona Virus Disease 2019 or COVID-19 has dramatically changed every industry in the Philippines. This includes the automotive industry, with all car brands temporarily closing doors and halting business operations as per the government-mandated ECQ (Enhanced Community Quarantine).

Starting off last March 17, the ECQ rule stated that non-essential businesses and industries such as travel, tourism, and of course the automotive retail industries are to remain closed to prevent the spread of the virus within the workforce and consumers. There were attempts to lift the EQC, but all were aborted due to continuous rising cases of COVID-19 positive in the country in early to mid April.

But over the past few weeks, the government has felt the need to come up with something to boos the dwindling economy. This adverse effect compelled it to lift the EQC on May 15 in favor of a General Community Quarantine (GCQ), a less-restricted version of the ECQ. In GCQ, some businesses may reopen.

Seeing this, many of the country’s car brands are prepping up to restart operations come May 15... with a twist as per GCQ guidelines. The industry refers to this twist the “new normal”, and among these car brands is Maxus Philippines, which recently circulated an announcement detailing its “new normal’ approach to business operations and customer service upon lifting of ECQ.

Starting on the day Maxus dealerships reopen its doors, customers will still be greeted with the same caring professionalism, expertise, and courtesy as before, but with added measures to ensure their health and personal protection, such as:

  • Customers (scheduled and walk-ins) will be required to wear facemasks. If they forget to bring one, the dealer will provide, and must be worn all the time the customer is in the dealership.
  • Customers will be screened for body temperature. If the reading exceeds 37 degrees C, the customer shall be refused entry.
  • Customers are urged to maintain physical distancing of at least one meter (3.3 feet) from other customers and staff when within the premises.
  • Customers/guests will be encouraged to use hand sanitizers, which will be made accessible in strategic locations.
  • Aftersales services are by appointment only. Customers are advised to call their Maxus dealers first.

Every Maxus Philippines’ dealership ensures that its operations’ staff, sales, service, and delivery crew follow the safety protocols as enumerated in its Dealership Operations Safety Measures:

  • Facilities such as customer lounge, comfort rooms, and door handles will be regularly disinfected.
  • Application of protective material to vehicles’ seats, steering wheel covers, shift knob, floor mat, and bumper covers throughout the time the vehicle is being serviced.
  • Use of disposable gloves and proper protective gear by service team throughout the entire service process, from receiving to releasing. Car keys will be sanitized before turnover to the customer.
  • Proper disposal of any used parts left in the car.
  • At the billing/invoicing, staff will wear mask and gloves and maintain proper physical distancing. Only sanitized pens will be offered to customers for their signatures, and payment cards shall be disinfected before and after transactions. Change for money payments shall be disinfected prior to handing out to customers.
  • For proper physical distancing among staff, only 50% of the service workforce will report on site, while the rest will remain on a work-from-home or stay-at-home status. Vehicle pick-up and delivery services, express check-ins, and home car care services are subject to prevailing quarantine conditions of the different local governments.

To schedule an appointment, or to know more details about Maxus Philippines’ dealership operations, log on to

Maxus showrooms are located at: Maxus Mandaluyong Greenfield District at 833 Sheridan Street, Barangay Highway Hills in Mandaluyong City (02-5585823); Maxus Quezon Avenue at 1229 Quezon Avenue, Quezon City (0917-8720464/0977-8228585); Maxus Taguig South at 6140 P. Cayatano Blvd. Brgy. Ususan, Taguig City (0917-8001076); Maxus Cebu along Soriano Avenue in the North Reclamation Area, Mabolo, Cebu City (0917-867-5734) and Maxus Iloilo in Bgry. Taft North, Mandurriao, Iloilo City (0936-9534345).

About the Author

Randolph de Leon
Randy is a person with disability (PWD), a partially-blinded person with only his left eye functioning. Since childhood, the automobile has always been his passion, and is able to express it through photography and most recently, through writing as well. Outside the motoring beat, Randy spends time manning the media aspect of his business which he co-founded with his sister/college classmate. It's called Dragonlight Wellness and Solutions, a multi-business venture centering on improving peoples' lives through earning.