Kia PH lays out “new normal” service upon reopening its dealerships after ECQ

May 5, 2020

Staying true to its Promise to Care, Kia Philippines is preparing to re-open dealer operations once the lifts the quarantine this May. The Ayala-owned Korean carmaker’s Philippine subsidiary is also putting in place measures that will ensure the health and safety of its employees, business partners, customers and the general public.

“Kia Philippines completely supports our national government’s effort to stop the spread of the virus with the extension of the Enhanced Community Quarantine at critical locations until May 15, and with other areas placed under General Community Quarantine after April 30. Some dealers may resume operations but taking into account the adjustments needed to adhere to the “new normal” of conducting business and person-to-person interaction,” said Manny Aligada, President of Kia Philippines.

“Our dealer network must strictly follow the safety protocols, guidelines and regulations issued by the government’s Inter-Agency Task Force on Emerging Infectious Diseases (IATF-EID). As we prepare for the resumption of dealer operations, we assure everyone that our showrooms and facilities are safe for both our employees and customers,” he further stressed.

The Kia Philippines’ Post-ECQ Dealer Preparation Guidelines involve a thorough checklist of what items and places should be cleaned, along with the type of cleaning agents and materials to be used. It covers procedures from the vehicles (display, test drive, and serviced) to the offices and customer and reception areas.

A 9-Step Guide to Facility Preparation was issued before allowing employees to report for work. This involved disinfecting all areas and maintaining regular sanitation practices, posting proper markings for physical distancing (about 2 meters), installing sanitizing and handwashing solutions at strategic locations, ensuring that all areas were properly ventilated, among other guidelines.

Moreover, Kia Philippines provided a 9-Step Guide for Employee Preparation which included assigning a Dealer Health and Safety representative to check on employees' health with CoViD-19 rapid test kits for administration to employees every two weeks, providing shuttle services or arrangement of car pools to avoid taking public transportation, subjecting each one to a thermal scan before entry and a “no mask, no entry policy,” encouraging them to avoid handing out business cards or any material that may be a source of virus, among other regulations. The automaker will also be implementing flexible working hours, shifting or skeletal workforce and staggered break time schedules to keep the number of people in the office to a minimum.

Buying a Kia will still involve that personal touch, albeit with a few preventive measures. Customers who wish to view a unit of the vehicle they’re considering are advised to set an appointment with their Sales Consultant beforehand so as to avoid a large number of people in showroom at a given time. Once they arrive at the showroom, clients must be wearing a face mask, observe sanitation measures and physical distancing of two meters. For those who would like to test drive, all vehicles will be fully sanitized inside and out after each use and are guaranteed to be safe.

Even after the sale has been made, Kia still Promises to Care with its new normal way of after-sales operations by setting service appointments, observing physical distancing, wearing of personal protective gears by Service Advisors and personnel, and disinfection of all tools used and the vehicles before and after being serviced. All serviced vehicles will undergo the same quality inspection and test drive as needed but customers may expect delays as the dealership prioritizes health and safety in its operations.

As of May 02, six (6) Kia dealers in the Visayas and Mindanao will resume its operations starting May 04, 2020, from Mondays to Saturdays:

Operating Hours (8:00 am to 5:00 pm)

  • Kia Dumaguete
  • Kia Leyte
  • Kia General Santos

Operating Hours (9:00 am to 4:00 pm)

  • Kia Cagayan De Oro
  • Kia Iligan

Operating Hours (9:00 am to 5:00 pm)

  • Kia Butuan

About the Author

Randolph de Leon
Randy is a person with disability (PWD), a partially-blinded person with only his left eye functioning. Since childhood, the automobile has always been his passion, and is able to express it through photography and most recently, through writing as well. Outside the motoring beat, Randy spends time manning the media aspect of his business which he co-founded with his sister/college classmate. It's called Dragonlight Wellness and Solutions, a multi-business venture centering on improving peoples' lives through earning.