Last December 2017, Bermaz Auto Philippines, Inc. (BAP), the exclusive distributor of Mazda vehicles in the country, held its 4th annual Mazdatech Philippines Customer Service Skills Competition. It took place at the Philippine Trade Training Center in Pasay City.
In brief, the Mazdatech skills competition aims to boost BAP’s customer after sales and service performance via inter-dealership skills contests. It challenges its participants with activities like written and hands-on competitions. These would not only improve the participants’ client-handling and technical knowhow, but also promote camaraderie between the company’s workforces.
The 4th Mazdatech Philippines Customer Service Skills Competition attracted challengers from 12 of BAP’s dealerships nationwide. Each dealership put forth a team consisting of 2 Service Technicians, a Service Advisor, a Dealer Customer Relations Center (DCRC) Representative, a Parts Advisor, and a Warranty Administrator.